Big news! We have a new CEO at KIT. You may have seen the announcements that our beloved Jan Giacinti retired as of June 30. We were excited to welcome a new CEO to the KIT team (and a man, at that!). It has already been so fun to have an outside perspective on our work, with new questions and a fresh set of eyes on how we do business. At our recent staff meeting Jeff brought up the subject of quality, and how it’s not a destination we arrive at but more of an on-going practice. Yes!
What this brought up for me is related to how we teach organizations about inclusion. We are fond of saying that inclusion is a process and not a product and that the journey to inclusion really is the destination. There is no point when an organization crosses a finish line and can throw their arms up in the air and say “We did it! We are now officially inclusive!” It’s something you are constantly striving for, always refining and forever enhancing. Just when you think you’ve mastered it there will be a new challenge or you will find a new, better way of ensuring that your services can be accessed by everyone. And there is so much value in the journey. The exploration of an organization’s values, and the concept of working through the process of ensuring access is what actually leads to the organizational transformation.
When we deliver our services we are committed to what we call a “parallel process.” We want to model the behaviors that we hope our learners will adopt. We do this in our training modules by teaching the way we hope participants will teach others. We also strive to conduct our organizational business in this manner as well. This is why I saw the connection to quality so strongly. Achieving quality is also a journey, and going on the journey is what leads to better quality. There are some benchmarks along the way, but the finish line is ever changing. I know that at KIT we are so mission-focused that we keep moving the finish line farther and farther away from where we are now. It’s something I have always loved about being a part of KIT. The constant examination of what it means to have high quality (or be inclusive) is what makes it happen.
To all of you, my incredible KIT colleagues and those who engage with KIT at any level, I say let’s enjoy the journey!