On Sunday, December 16, I was traveling on
Southwest Airlines from Florida to North Carolina. Sitting near the front of the plane, I had
the opportunity to watch inclusion in action.
Two individuals with visual impairments boarded the plane with their
service dogs. The passengers sitting in
the front row volunteered to change seats to make room for the service
dogs. The flight attendant introduced
herself to the couple and asked how she could help. Throughout the entire trip, the flight
attendant checked in with the couple, but refrained from acting as a hover
craft. And as the plane was preparing to
land, the flight attendant let the couple know they would be landing soon and
made sure she knew which bins their luggage was in so they could de-plane
easily. One of the other passengers
sitting near this couple even assisted to help these individuals make their way
to baggage claim.
As I have been reflecting on what I have
witnessed, my heart is warmed that a few ordinary citizens, probably without
even knowing, created a supportive inclusive experience. The flight attendant and other passengers
relied on the expertise of the individuals with disabilities, empowering these
individuals to say what they needed in order to be supported, instead of
assuming they knew best. My hope is that
this positive experience will give that flight attendant and those citizens the
confidence to create other inclusive opportunities and view individuals with
disabilities as capable and independent.